Customer Service At Zero
Customer service at Zero!Ordered a uniform from them and an hour later realized I selected the enlisted specialty badge instead of the officer one. I contacted them then and they didn’t answer there phones, but left a contact number to which they never replied. I also emailed them and told them that to which I also haven’t received a reply. I have tried calling multiple times since I ordered last Thursday. I finally get ahold of someone today who said oh order is locked now and it’s custom so there is nothing I can do….hey man that’s why I contacted you literally an hour after the order was placed along with an email. He also said we are normally pretty good at answering our phones. OBVIOUSLY NOT. What is the point of customer service when a. you aren’t available and b. your only response is nothing I can do when you were negligent it responding. As someone in the customer service business, I am appalled. Horrible experience and will never order from them again. I suggest you don’t either.
Date of experience:August 16, 2021
Frequently Asked Questionsabout Us Patriot Tactical
- What’s the address of U.S. Patriot Tactical?
This place is located at the following address: United States, Fort Huachuca, AZ 85613, Arizona St, BLDG 52030.
- Is there a phone number for U.S. Patriot Tactical?
The phone number for this organisation is 278-5745.
- What are the working hours at U.S. Patriot Tactical?
U.S. Patriot Tactical works at the following schedule: Sun: 11AM – 4PM Mon-Fri: 9AM – 6PM Sat: 9AM – 5PM.
- What is U.S. Patriot Tactical’s user score on Nicelocal?
The average score of this place is 4.7 out of 5.Visit theU.S. Patriot Tactical reviewspage to read other people’s opinionsabout this place and to leave your own review!
- Is there a list of prices for goods and services provided by U.S. Patriot Tactical?
Yes! You can get acquainted with it on the U.S. Patriot Tactical prices page.
- Is the information placed on this page verified?
Nicelocal is doing its best to post correct details about businesses in its catalog.If you see a mistake or if you are an official representative of U.S. Patriot Tactical, feel free to let us know by using the feedback form.
Don’t But From These Guys
Don’t but from these guys! I ordered a Crye JPC on the 23rd of sept, 2021 and heard nothing, no confirmation email, no order #, nothing. It’s now October 5th and because of the silence I’ve cancelled the order, and placed it with another company. I wont say which, but they sent shipping data, conformation emails, everything within nanoseconds of hitting “place order” I’m not convinced this site isn’t a scam. Saying it’s because of riots and covid in the automated response email they send. That’s all you get in response. The other site didn’t have that problem, so what gives?
Date of experience:October 05, 2021
In stock – Super fast shipping – fair prices – thats all Im looking for – I’ll always check here first.
Date of experience:September 14, 2021
I’ve ordered a few times and spoken to staff at US Patriot Tactical and I’ve always had a good experience. They are knowledgeable, courteous, and shipped everything quickly.
Date of experience:September 14, 2021
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Us Patriot Tactical’s Strategy For Rapid Expansion That Doesn’t Compromise Cx
BACKGROUND
Since 2000, U.S. Patriot Tactical has served the country’s heroes in uniform by supplying the military and tactical goods they need to fulfill their unique calling as service men and women.
Saul Stafford, Chief Operating Officer, came onboard in 2016 after serving in the military for 12 years. His military background is essential to understanding customers’ needs and expectations.
The veteran-owned and managed retailer stays in sync with the military community, putting their customers first. As a result, the retailer has grown very quickly: US Patriot Tactical currently operates 68 stores and continues to expand.
“As you grow, your needs change,” Stafford said. “We needed flexibility and control that would allow us to capitalize on growth opportunities, and we got that with Retail Pro and SAP.”
REQUIREMENTS FOR GROWTH
When the time came to update their legacy retail management system, U.S. Patriot Tactical knew they needed a solution that would enable them to further their dedication to quality and customer experience.
Rapid expansion drove their need for centralized control, store-level autonomy, and greater efficiency.
Their global footprint — U.S. plus Japan, Korea, and Guam meant USP needed software that could streamline the task of complying with each state and country’s local requirements, including sales tax rates.
The integrated Retail Pro POS and SAP Business One powered by SAP HANA solution fulfilled all these needs.
KEY BENEFITS
Fast Expansion
Where Are My Boots That I Paid $130 For
I have made several successful uniform purchases from this company in the past so i turned to them again when I needed new uniforms. I ordered OCPs and a pair of UNDER ARMOUR WOMEN’S UA MICRO G® VALSETZ LEATHER TACTICAL BOOTS on August 1st. I got my OCPs within a couple days. You know what I don’t have? My boots! I’ve emailed customer service multiple times with no response. I’ve called but can’t get a person on the phone. WHERE ARE MY BOOTS THAT I PAID $130 FOR? I will never buy from here again. I will warn everyone that I work with this company is a scam.
Date of experience:November 02, 2021
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Galls Acquires Us Patriot Tactical The Nations Leading Tactical Gear Retailer
Related To:
Lexington, Ky. GALLS®, the nations leading supplier serving Americas public safety professionals, proudly announces the completion of a major acquisition of U.S. Patriot Tactical . USP, a military and law enforcement supplier, operates over 63 retail stores worldwide, providing products and gear for U.S. Military service members, law enforcement professionals, and tactical operators.
After decades of successfully servicing the Public Safety sector, GALLS entered the Military individual market in 2017, Mike Fadden, CEO of GALLS, explained. The recent acquisition of U.S. Patriot Tactical will give us a combined 77 years of experience serving Public Safety and U.S. Military professionals. GALLS and USP will have the premier sales and service capabilities in the industry.
U.S. Patriot Tactical founder, Phil Dee stated, My family founded U.S. Patriot in 2000 to meet the needs of soldiers at Fort Jackson, South Carolina, and over the past 22 years we have grown into one of the worlds largest military retailers. We now look forward to joining forces with GALLS, the top distributor of public safety uniforms and equipment nationwide, and together we will continue to serve the military community for years to come.
Visit the website for more information at www.galls.com and on .
About Us Patriot Tactical:
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How One Snapengage Client Is Using Sms
U.S. Patriot Tactical is the nations largest off post military retailer for boots, uniforms, bags and gear. Processing thousands of transactions every day through their retail and online stores, customer service is their highest priority. SnapEngage live chat enables them to communicate with their customers in real time to provide product details, sizing information, shipping timeframes and more.
Beyond the standard website live chat channels, U.S. Patriot Tactical is using one of SnapEngages newest features, SMS-to-Chat, to facilitate returns, exchanges and other billing inquiries. By including their SMS number on invoices, receipts and packing slips, customers are able to quickly contact U.S. Patriot Tacticals customer service team via text message on their mobile device. This reduces the delays associated with email and caters to the increasingly preferred communication method of text message.
SMS-to-Chat functionality also allows users to upload and send images from their mobile devices when they need to better illustrate the nature of their communication, such as in the case of receiving defective or incorrect merchandise.
Have Never Left A Review For A Company
Have never left a review for a company in my life… the service was so awful I had to. 4 1/2 months I waited for a pair of boots only to get the wrong pair. Then was forced to go out of my way to ship them back and couldn’t receive ANY updates on refund status after 6 emails to a Margret. They didn’t even refund the shipping I paid for. 7$ is nothing but you would think after such bad service and the error being on their part they could at least refund the whole amount…
Date of experience:August 30, 2021
So far not so great. Ordered a vest and can’t get an update on shipping. They definitely took my money though. No call back or email back. Have attempted 3 times each way and no response.
Date of experience:August 18, 2021
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Do Not Buy Anything From This Company
Do Not buy anything from this company. I had ordered a hat “United We Stand” that was free but pay shipping & handling for $6.95. When I checked my bank account I was charged $73.13. For things that I never ordered. When I called they offered to give me a discount for the items sent to me. Was not interested in other offers only the hat “United We Stand”. Spoke with two different representatives at different times and both hung up on me while speaking to them. Frustrated customer…
Date of experience:November 01, 2021
Simply Not What Was Expected
Shipping was timely, Customer Service was helpful , 30% of the order was never shipped, uniform customization is nothing more than including 3rd party stitched items. SurePAK meal cases are nothing more than old mismatched meals thrown together.
Date of experience:July 25, 2022
Order placed DEC 5, no contact since confirmation 18 seconds after I hit, “Send”…no response to phone calls or emails…this site/company is a scam…
Date of experience:April 01, 2022
I will never buy another purchase from your store. Your return policy is unacceptable, I was not allowed to talk to the Customer Service Manager, Customers do not always have 30 days to return a Christmas present.
Date of experience:February 03, 2022
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